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Dr. Markus Helfert is a Lecturer in Information Systems at the School of Computing, Dublin City University (Ireland) and head of the Business Informatics Group. His research centres on Information Quality Management. He teaches and supervises research projects, both at undergraduate and postgraduate level. Taught courses include Analytical Information Systems, Information Systems Strategy, Information Systems Framework, Information Systems Architecture and Supply Chain Management. As promoter and programme chair for the European Master of Science in Business Informatics at Dublin City University, he coordinated the curriculum development and the validation and accreditation process for this new degree. The central focus of this programme is to qualify individuals, enabling them to develop information system architectures to solve business problems of organisations within the networked economy.

His research is centred on Information Quality Management and includes research areas such as Data Warehousing, Business Process Management, Healthcare Information Systems, Logistics, Supply Chain Management and Information System Architectures. Current research focuses on the evaluation of the value of Information Quality Management in networked organisations and Information Quality Maturity models. In Ireland he co-established an industry-academic network involving professionals and researchers concerned about the quality of business data and information. The work in information quality builds on his PhD research in data quality management in data warehouse systems, which he completed in 2002 at the University of St. Gallen (Switzerland).

Prior his appointment at Dublin City University, he held a research position at the Institute of Information Management at the University of St. Gallen, where he completed research in the competence centre Data Warehousing. The research was carried out in co-operation with partners from industry, including a major data quality improvement programme at one of the world-leading financial services companies. In addition, he led the research team for Relationship Management Architecture.

Markus Helfert has authored academic articles and book contributions and has presented his work at international conferences including the International Conference on Information Quality (MIT-ICIQ), the International Workshop on 'Design and Management of Data Warehouses' (DMDW) and the International Conference for Business Informatics. Markus Helfert has served as member of programme committees and chaired serveral international conferences. In 2000 he founded at the University of St. Gallen the Data-Warehouse-Forum St. Gallen as frequent event in data warehousing with more than 200 participants from research and practice.

Markus Helfert holds a Doctor in business administration from the University of St. Gallen (Switzerland), a Master-Diploma in business informatics from the University Mannheim (Germany) and a Bachelor of Science from Napier University, Edinburgh (UK-Scotland).


Dublin City University, School of Computing, Ireland

since November 2002
Lecturer in Information Systems

Head of Business Informatics Group

Programme Chair European MSc in Business Informatics
University of St. Gallen, Institute of Information Management

Switzerland, February 2002 - August 2002
Project Manager:

Management of the research project ‘Competence Centre Relationship Management Architecture’ (successor of the research project ‘Competence Centre Banking Architectures of the Information Age’ (partner companies included for example Dresdner Bank, SIZ Informatikzentrum der Sparkassenorganisation GmbH, MIGROSBANK, Credit Suisse, RBA Service, Systor).

Member of the Redesign Committee of the study program in information management (2002)

University of St. Gallen, Institute of Information Management

Switzerland, July 1999 - January 2002
Project associate and doctoral student in the research project ‘Competence Centre Data Warehousing’

Research, projects and workshops in Data Warehousing with large German and Swiss enterprises (e.g. Credit Suisse, UBS, Mummert + Partner, Rentenanstalt Swiss Life, Swiss Re, ARAG, Wuertembergische Versicherung, Winterthur, Swisscom, Deutsche Post, AGI IT Services AG, Sanitas, Plenum AG, VBS (Swiss military))

Initiating and managing the Data-Warehouse-Forum St. Gallen (three events a year with about 200 participants, see also a brief review)

Teaching: Informatics II (winter semester 2000 and winter semester 2001)

Institute, Management + Consulting AG, Mannheim

Germany, April 1998 – June 1999
Research Assistant

Research in logistics, supply chain management, marketing and E-Commerce

Several industrial projects in logistics and marketing (e.g. Toshiba, Karstadt AG, Deichmann Schuhe GmbH, Hornbach Baumarkt AG, Lidl & Schwarz)

Supervising a student research project at the University of Mannheim (one year duration, subject: development of a document management system)

System Administrator (Windows NT)

Artificial Life, Inc. Boston, MA, USA

September 1998 – April 1999
Research project (Exchange program between the Institute, Management + Consulting AG and Artificial Life, Inc.)

Research in E-Commerce, Data Mining, Machine Learning, Artificial Life and Intelligent Software Agents

Research seminar at the MIT Artificial Intelligence Laboratory (winter semester 1998/99)

Dambach GmbH, Maxdorf, Germany

January 1996 – March 1998
Software developer and system analyst (Part Time)

Development and project management of a logistics and management information system within the BASF AG

Consulting in quality management (Certification according to ISO/DIN)

System Administrator (Windows NT, Unix)

University of Mannheim, Department of Mathematics

Germany, October 1993 – February 1994
Research assistant and tutor for numeric
Military service
Germany, July 1990 – June 1991

Department of Logistics

Administrator for data processing and information systems (UNIX)

Academic Qualifications:

University of St. Gallen

Switzerland, July 1999 - Summer 2002
Doctor of business administration (30 April 2002)

Doctoral Thesis: Planning and Measuring Data Quality in Data-Warehouse-Systems
University of Mannheim

Germany, October 1991 - April 1998
Diplom-Wirtschaftsinformatik (German equivalent to Master of Science in business informatics)

Master Thesis: The importance of the Internet for Service Information Systems
Napier University

Edinburgh, UK-Scotland, September 1994 - July 1995
Bachelor of Science (with distinction) in computer science and business